Branch County 911 / Central Dispatch

Be notified by your local emergency response team in the event of emergency situations or critical community alerts. Examples include: evacuation notices, bio-terrorism alerts, boil water notices, and missing child reports.

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Non-Emergency Phone Number

Call our non-emergency telephone number, (517) 278-3091, for things such as:

  • Barking dogs, noise complaints or loud vehicles
  • Peace officer standby’s
  • Events that have occurred more than 24 hours ago
  • Animal related complaints (unless the animal is viscous or someone is injured by a bite)

About Central Dispatch

The Branch County Board of Commissioners recognized the need for a 911 emergency number to be utilized in Branch County for the safety of its citizens. In 1990 the Board of Commissioners established a 911 Planning Board to establish the best means for utilization of this emergency number.

After many meetings and discussions, it was finally decided to establish Branch County 911 / Central Dispatch. This concept allowed for a central answering point for all emergency and non-emergency calls for service for Law Enforcement, Fire and Emergency Medical Services.

Branch County 911 / Central Dispatch became the main dispatch service for Branch County on April 1, 1992. Branch County 911 / Central Dispatch services the citizens of Branch County including the City of Coldwater, The City of Bronson, The Village of Quincy, the Village of Union City and the Village of Sherwood.

Currently, a dedicated and highly trained staff of 15 employees provides services to the citizens of Branch County 24 hours a day, 365 days a year.

Branch County 911 Information


What is 9-1-1?

9-1-1 is a three digit telephone number available 24 hours a day in Branch County for a Police, Fire or Emergency Medical response. 9-1-1 is intended to be used during emergency situations. 9-1-1 was designed to be easily remembered by the user, especially during an emergency situation.

How to use 9-1-1

Remain Calm, speak clearly. Be prepared to provide the following information:

  • WHAT is happening?
  • WHERE is the location?
  • What is your NAME?
  • What is your PHONE NUMBER?
  • Please STAY on the phone to answer further questions and
    follow instructions given.

Branch County 911 / Central Dispatch employees are highly trained to give pre-arrival instructions for Police, Fire and Emergency Medical requests for service.

When should you use 9-1-1?

9-1-1 should be utilized when life or property is in danger and you need immediate POLICE, FIRE or MEDICAL RESPONSE.

Examples of when to use 9-1-1

  • Breathing difficulty, shortness of breath, breathing has stopped, unconsciousness, seizures.
  • Uncontrollable bleeding, vomiting blood.
  • Drowning, electrocution, poisoning, major burns.
  • Structure fires, vehicle fires.
  • Uncontrolled grass fires.
  • Any in-progress crime.
  • Possibility of physical harm or property damage occurring.


A quick and efficient response depends on the vital information which you provide about what is happening, its location and also how well the residence and driveway is marked.

  • Instruct children on the appropriate use of 9-1-1
  • DO NOT USE 9-1-1 when you can use your telephone directory of the information service provided by your telephone service provider to locate seven-digit non-emergency numbers for routine business calls and inquiries that DO NOT NEED and immediate POLICE, FIRE or MEDICAL RESPONSE.


911/Central Dispatch

Administrative Offices:
Monday – Friday
8:00 am to 4:00 pm
Closed Weekends and Holidays

Director’s Office:

Dispatch 24/7:


141 E. Chicago Rd.
Coldwater, MI 49036

Bob Swick
911 Director

Jean Ratkowski
Assistant Director